Description
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products.
The Integrations Operations Engineering (IOE) team strengthens Plaid's network with financial institutions by directly resolving integration issues to increase the reliability and quality of data, and by building new integrations to grow our financial network.
What You'll Do
- Investigate and resolve the highest-impact integration issues by writing maintainable, tested code and deploying it to production, then monitor for regression or degradation after your changes ship.
- Prioritize by customer impact. The team runs a business-value-based prioritization model that automatically scores and ranks incoming issues by their impact on Plaid's clients and users.
- Escalate to and work directly with Data Partners when the source of the issue is with the financial institution or platform.
- Apply mitigation techniques to keep integration traffic flowing.
- Give and receive code review, acting as owners of the integrations codebase.
- Handle escalations from other internal teams with appropriate prioritization, and provide expert insight into how Plaid integrations work.
- Meet a best-effort SLA on Business-Critical issues.
- Maintain the integrations issue backlog through triage and periodic auditing, and continually improve the team's processes and tooling.
- Occasionally build new integrations with a new financial institution or platform when the impact justifies it.
- Rotate through the team's own integrations on-call to maintain uptime of Plaid's integrations.
What Excites Us
- 2+ years in a highly technical role, e.g. software engineering, technical support engineering, or a similar hands-on technical function.
- Experience developing web services and APIs, or clients/integrations that interface with them.
- Strong troubleshooting/debugging instincts.
- A customer-first attitude and strong sense of empathy.
- An analytical, data-oriented approach to problem-solving.
- Excellent written and verbal communication.
- A proven ability to identify and improve processes and increase efficiency.
- A track record of resolving a high volume of technical issues with both quality and speed.
- Familiarity or experience with TypeScript, NodeJS, SQL, and/or Golang.