Description
As an Operations Business Analyst at MongoDB, you will partner with stakeholders across Technical Services, Analytics, Finance, and other teams to surface key insights that drive business decision-making.
You will own recurring business reporting cadences, support strategic and ad-hoc analysis, and help translate complex operational data into clear recommendations for leaders across the organization.
Responsibilities:
- Own recurring business reporting cadences and deliver high-quality, on-time reporting materials for leadership reviews, performance reporting, and operational planning
- Conduct thorough analysis of data to identify meaningful trend changes, anomalies, and areas that warrant deeper follow-up
- Drive analyses of Technical Services business processes, service performance, pricing models, deal structures, and other operational topics
- Support recurring financial, forecast, and capacity-related analysis in partnership with Finance and cross-functional stakeholders
- Partner closely with Analytics, Data Engineering, and Data Architecture teams to ensure data is ingested, cleaned, configured, and documented accurately
- Consult with stakeholders on what data and reporting they need to measure performance and evaluate initiatives
- Translate analyses into concise narratives, recommendations, and reporting for technical and non-technical audiences
- Balance recurring reporting commitments with scoped strategic and ad-hoc analyses as priorities require
Skills & Attributes:
- 5+ years of hands-on analytics and business reporting experience (or 3+ years with an MBA or equivalent degree)
- Skilled at cleaning, transforming, and blending data via programmatic methods such as Python and/or SQL
- Strong understanding of sales and services processes, especially in SaaS or subscription-based businesses
- Experience reporting on Salesforce data
- Experience working with senior management and presenting to senior or executive leadership
- Ability to query, transform, and analyze raw data, draw conclusions, and develop actionable recommendations
- Experience creating automated dashboards designed for stakeholder self-service in Tableau
- Effective at communicating technical concepts and data stories to non-technical audiences