Description
We are seeking a highly motivated and organised Technical Intern to join our team. As a Technical Intern at WGU, you will have the opportunity to gain hands-on experience in a technical setting while contributing to meaningful projects that support the goals of the department and organisation.
Responsibilities
- Assist in maintaining and updating departmental databases, spreadsheets, and content management systems
- Support the implementation and troubleshooting of office technology, software applications, and digital tools
- Help create and update technical documentation, user guides, and standard operating procedures
- Perform data entry, validation, cleanup, and basic reporting using Excel, Google Sheets, or database tools
- Aid in system testing, form development, and workflow automation projects using platforms like Google Workspace, Microsoft 365, or institution-specific tools
- Provide first-level technical support to staff and faculty, including software setup, printer troubleshooting, and login/access issues
- Contribute to process improvement initiatives through research, analysis, and documentation
- Collaborate with IT staff or business analysts on technology-driven projects or service requests
- Present a final project or summary of learning to the team at the end of the internship
Qualifications
- Currently enrolled in or recently completed a degree in Computer Science, Information Technology, or a related field
- Basic understanding of databases, spreadsheets, and office productivity tools (e.g., Excel formulas, Google Forms, SharePoint)
- Familiarity with help desk, ticketing systems, or cloud-based tools is a plus
- Strong analytical, technical troubleshooting, and organisational skills
- Comfortable learning and using new systems and applications
- Ability to be comfortable with ambiguity and asking for help when needed
- Excellent verbal and written communication skills
- Ability to maintain confidentiality and follow data security protocols
- Self-motivated with strong attention to detail
Benefits
- Mental healthcare
- Retirement savings plan
- Wellbeing program
- Prorated paid holidays and accrued sick time