Description
We are looking for high-caliber professionals to join our team as Service Sales. As a Service Sales, you will perform as a technical bid manager who analyzes customer RFQs, defines solution strategies, and calculates bidding prices, and a project pipeline owner who maintains high-accuracy forecasts in SFDC and hands over signed contracts to the execution team.
Responsibilities:
- Regular customer visits to develop PGSV service project opportunities in the Hong Kong/Macau area, i.e., extension, retrofit, strategic spare parts
- Support internal/external customers actively with customer concerns and receive customer feedback
- Receive RFQs from end customers or internal customers, register RFQ in SFDC, make assessments on RFQs, distribute support tasks to internal support teams
- Maintain and update project information of service project pipelines in SFDC, improve high-accurate forecasts in SFDC
- Analyze customer RFQs, initiate Risk Review process if required, define technical solutions, collect technical documents and cost information from internal support function teams, prepare technical proposal documents
- Calculate bidding prices, define price strategies, prepare bidding documents, and submit to customers
- Follow up on negotiations/clarifications with customers
- Sign contracts with customers and work with the commercial team to register contracts in the SAP system
- Hand over contracts to project execution teams, support project managers with necessary communication with customers during project execution stages
- Analyze marketing trends and prepare/implement business development plans, support marketing events in responsible regions
- Practical application of digital tools and data to support customer interactions, service execution, and issue resolution
- Ensure compliance with applicable external and internal regulations, procedures, and guidelines
Requirements:
- Bachelor's degree or above
- Preferred major in mechanical/electrical engineering
- Over five years of sales/sales support experience, with good knowledge of T&D products, GIS/GCB/AIS/Transformers
- Fluent English skills in written, oral, and reading, with Cantonese speaking preferred
- Good communication and presentation skills, customer orientation
- Good team player, likes challenges, and interested in learning new things/knowledge
- Requires Developing Digital and Data Fluency, with practical application of digital tools and data to support customer interactions and service execution
Benefits:
- 5-day workweek, bank holiday
- Life Insurance, Medical Insurance (Hospitalization & Out-patient, incl. Family)
- Dental, Body Check
- Double Pay and Incentive Plan
- Miscellaneous Fringe Benefits
- Flexible Working (subject to role)