Description
We are looking for an afternoon Receptionist to join the front-of-house team at Cricklewood General Practice.
The role involves working Monday to Friday, 2pm to 7pm (25 hours a week) as part of a supportive reception and administration team.
As the first point of contact for patients, you will be responsible for:
- Booking appointments, handling online consultation requests, registering new patients, and processing prescription requests
- Acting as a chaperone when required
- Directing queries to the right member of the team and maintaining accurate patient records
- Covering colleagues' annual leave and sickness when required
The practice offers a range of benefits, including:
- NHS Pension Scheme
- 5 weeks' holiday plus bank holidays, pro rata
- Contractual sick pay above statutory from six months' service
- Cycle to Work scheme
To apply, please submit your CV in PDF format to jennifer.mccalvey@nhs.net.
Job Responsibilities:
- Greet patients and visitors at the front desk
- Answer the phone and respond to patient queries
- Book, change, and cancel appointments
- Process online consultation requests and route them to the right clinician or team
- Register new patients and update patient details
- Process repeat prescription requests
- Scan and file incoming documents
- Act as a chaperone when required
- Handle difficult situations calmly and escalate where needed
- Keep the reception area tidy and safe
General Responsibilities:
- Complete mandatory training and keep skills up to date
- Comply with practice policies, including information governance, safeguarding, health and safety, and infection prevention and control
- Maintain patient confidentiality at all times
- Be flexible, within reason, to cover colleagues' annual leave and sickness