Description
Compensation
$145,760 – $200,420 The final compensation will depend on the location and level at which you are hired.
About the Role
We’re looking for an IT Site Specialist to join our IT Team at Ramp based in our San Francisco office! This is a temporary full-time on-site role that blends hands-on, in-person site support with ownership of our core SaaS application stack.
What You’ll Do
- Provide in-person support at our San Francisco office 5 days/week, acting as the site’s primary IT point of contact.
- Perform IT Support Specialist (L4) duties, encompassing all responsibilities of the IT Support Specialist role.
- Provide deskside/walk-up support and resolve IT tickets end-to-end.
- Handle advanced troubleshooting and internal escalation before handoff to Pod 2 – IT Engineering.
- Triage and field support requests across tickets, email, Slack, and the team-it-ops and help-it distros; proactively work to minimize volume and improve SLAs.
- Direct and review Serval (AI support agent) workflow runs , step in when automated resolution fails, and contribute workflow builds and guidance improvements.
- Coordinate application onboarding/offboarding tied to lifecycle events (joiner/mover/leaver) , provisioning, deprovisioning, and access changes across the SaaS stack.
- Administer core applications (Okta, Google Workspace, Slack, JAMF, and other SaaS tools): user lifecycle, group/role management, and SSO/SCIM integrations.
- Own application portfolio management , seat counts, usage tracking, and license optimization.
- Manage SaaS renewals , tracking contract dates and coordinating renewals/cancellations.
- Partner with Pod 3 on SaaS App Strategy execution from an operational/usage standpoint.
- Build and maintain integrations and automations to reduce manual work and enforce least-privilege access.
- Manage on-site hardware inventory, lifecycle, and procurement coordination , stock levels, reorder requests, and coordinating with fulfillment vendors (e.g., Firstbase, SHI, CDW, Amazon).
- Support AV/conference room reliability in the SF office.
- Take ownership of small and large projects, partnering with internal and external teams to deliver.
- Perform recurring audits on application licenses, access, and hardware; drive remediation.
- Create technical and user-facing documentation; push the team toward industry best practices.
- Be an advocate for our users , understand their challenges and remove blockers with empathy.
What You Need
- Minimum 4 years of technical experience in an enterprise-size organization, with hands-on experience in both on-site IT support and SaaS/application administration.
- Strong knowledge of our core tech stack: Okta, Google Workspace, Slack, JAMF, and modern SaaS tools.
- Solid understanding of User Lifecycle Management, identity/access management, and least-privilege principles.
- Experience with SSO/SCIM provisioning and building integrations or automations across SaaS platforms.
- Experience managing SaaS application portfolios, license optimization, and vendor renewals.
- Experience with deskside support, ticket resolution, and knowing when to escalate to an engineering team.
- Comfort owning the physical site experience , endpoint troubleshooting, AV, and inventory , alongside back-end application administration.
- Strong attention to detail, execution-oriented, and comfortable owning ambiguous, cross-functional work.
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)