Description
We are seeking an experienced Account Manager to join our team in Paris. As an Account Manager, you will be responsible for managing a portfolio of strategic accounts, providing them with tailored solutions and support to help them succeed.
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt.
Key Responsibilities:
- Manage a portfolio of key restaurants in mature sectors, requiring real expertise and attention.
- Create a privileged and sustainable partnership by bringing your Food Tech expertise as an expert in your area/city.
- Optimize the profitability of your portfolio and provide personalized support, built on the long term with data analysis.
- Be an expert in your area and ensure the visibility of Deliveroo through a 360-degree vision: account management, sales, marketing, operations.
- Analyze the performance of your portfolio and take necessary measures. Provide direct recommendations to the Client Partner, demonstrate agility and openness to novelty.
- Suggest and implement marketing and promotional campaigns adapted to your portfolio.
- Closely monitor operations to optimize the experience of both partner restaurants and clients.
Requirements and Qualities:
- 2 to 3 years of experience in a similar position.
- Ability to negotiate, anticipate commercial discussions, undertake necessary actions to maintain a quality portfolio, and achieve objectives (OKRs).
- Data analysis capabilities to identify growth opportunities for your accounts.
- Ability to control your Partner portfolio, observe market trends, and provide real-time feedback to partners and managers.
- Field expertise: close to your partners, you are able to conduct qualitative competitive intelligence on your portfolio and sector.
- Ability to convince and influence partners to achieve set objectives while respecting Deliveroo's values.
- Proactivity and ability to draw conclusions from action results to make relevant recommendations to partners.
- Quick understanding and appropriation of objectives to be achieved, with autonomy and determination.
- Ability to implement personalized and coherent actions with partner needs and managerial directives.
- Ability to identify, understand, and analyze commercial and operational performance data across your portfolio in a logic of service excellence.
- Mastery of English (written/spoken) to defend a point of view and communicate effectively.
- Ability to build sustainable commercial relationships to make Deliveroo the reference for food among partners.
Work Environment and Benefits:
At Deliveroo, we prioritize employee well-being and offer various benefits, including hybrid remote work, health and wellness programs, parental leave, retirement plans, and paid time off for charitable causes. Benefits vary by country.
Diversity, Equity, and Inclusion:
We believe a great workplace reflects the world around us, and true diversity and inclusion make us stronger, more creative, and better at what we do. We're committed to fostering an environment where everyone can do their best work and feel they belong.