Description
As one of our Technician Specialists, you'll bring our distinctive John Lewis service to customers' doors, installing products like furniture, kitchen appliances, and TV sets as part of a 2-person delivery crew driving a 7.5-tonne vehicle.
You'll also coach and develop other delivery drivers in your team on home installations and customer service skills, acting as a role model for the great service John Lewis is known for.
In addition to your contractual pay, you'll receive Evening Premiums (£3.25 per hour) for work between 18:00 - 22:00 and Night Premiums (£4.25 per hour) for work between 22:00 - 06:00.
Key Responsibilities
- Provide great customer service as an ambassador for the John Lewis brand.
- Coach, develop, and assess delivery driver colleagues.
- Help load the lorry with daily deliveries.
- Install products efficiently and demonstrate how they work.
- Maintain a safe working environment and handle unexpected situations.
- Keep up to date with new products and technologies.
Essential Skills/Experience
- Previous installation experience.
- Manual C1 UK driving licence (max 6 points).
- DCPC or Drivers Qualification Card and Tachograph Card.
- Previous experience driving a 7.5-tonne vehicle.
- Previous customer-facing experience.
- Great verbal communication skills.
- Good understanding of technology.
Desirable Skills/Experience
- Experience in home delivery and installation of electrical and furniture products.
- Installation and disconnection of white goods.
- Electrical installations and TV Wall mounts.
- Assembly of flat packs.
Job Details
- Pay: £34,500 - £46,500 per year.
- Contract Type: Permanent.
- Hours: 41 hours per week, across 4 days on a 5-week rota.
- Job Level: Partnership Level 9.