Description
As an Account Manager 2 (AM2) at PayPal, you will own the end-to-end commercial relationship for around 200 small and medium-sized business (SMB) merchants. Your goal will be to protect existing transaction margin and drive growth through consistent, systematic servicing, retention, and selling.
Key Responsibilities:
- Engage and collaborate with the immediate team to contribute to solutions and suggest efficiencies.
- Acquire, manage, and expand relationships with SMB merchants.
- Prioritize work and ensure task completion guided by policies and procedures.
- Be the single point of contact for your merchants, owning commercial outcomes end to end.
- Use AI-powered tools to spot growth, cross-sell, and risk opportunities across your book.
- Keep pipeline, forecast, and portfolio health reporting accurate, and share effective practices with fellow AM2 colleagues.
Requirements:
- 1+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
- Structured, organised, and able to plan and segment a large customer book while keeping follow-through and service quality high.
- Skilled in customer and commercial conversations , building trust, identifying needs, and converting the right opportunities without losing customer focus.
Preferred Qualifications:
- 3+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.
- Customer-facing, account-servicing, or relationship-management experience.