Description
Ramp is seeking a Fraud Operations Manager to build and lead a team of Fraud Operations Specialists. The successful candidate will execute fraud detection and prevention strategies across all of Ramp's products.
Responsibilities:
- Manage and build a team of Fraud Operations Specialists
- Develop a deep understanding of Ramp's risk management policies
- Partner with Product, Engineering, and Data Science teams to build risk tooling
- Collaborate with risk strategy teams to create a closed-loop process
- Leverage data and analytics to evaluate and prioritize solutions
- Research emerging fraud trends
- Coordinate and respond to incidents
- Partner with Customer Support to educate customers on fraud prevention
Requirements:
- Minimum 8 years of experience in risk management
- Minimum 2 years of experience building and managing teams
- Strong background in process development and improvement
- Investigative and critical thinking skills
- Excellent written and verbal communication skills
- Experience integrating AI into daily work
- Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries
Benefits:
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage in the US
- 401(k) with employer match
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks at 100% pay