Description
Salesforce is seeking a Site Reliability Operations Engineer to join our internal Digital Enterprise Technology (DET) Site Reliability Operations team. This role combines incident command, reliability engineering, and hands-on technical support to keep critical systems running while working with teams across different time zones.
Responsibilities:
- Respond to and manage major incidents affecting internal business operations
- Monitor and troubleshoot enterprise systems including infrastructure, applications, and network components
- Work with teams globally to improve incident response by creating and improving runbooks, developing SOPs, and driving automation
- Coordinate emergency changes and infrastructure updates to resolve incidents
- Analyze incident data and KPI metrics to identify trends and develop actionable recommendations
- Lead problem management activities, investigating recurring incidents, documenting root cause analyses, and tracking known errors
- Participate in on-call rotation as part of regional coverage
- Track on-call burden and surface toil reduction opportunities with measurable impact
Requirements:
- 5-8 years in IT operations, incident management, or site reliability work
- Demonstrated ability to manage high severity incidents under pressure
- Strong verbal and written communication skills
- Demonstrated technical troubleshooting ability across Windows and Linux servers, networking, cloud platforms, and virtualization technologies
- Experience with cloud platforms (e.g. AWS) and monitoring of IT infrastructure
- Understanding of ITIL framework, particularly incident, problem, and change management processes
- A related technical degree required
Nice to Have:
- Salesforce platform experience and certifications
- Industry certifications like ITIL, AWS, CCNA, MCSA, or RHCE
- Scripting ability in Python, Bash, PowerShell, or similar languages
- Experience with monitoring and visualization tools like Splunk, Grafana, or Tableau
- Background with automation tools like Puppet or Chef
Benefits:
- Time off programs
- Medical, dental, vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
Salary Range: $94,000 - $142,300 annually