Description
At Snowflake, we are powering the era of the agentic enterprise.
Observe by Snowflake is a high-growth SaaS observability platform built on the Snowflake AI Data Cloud, enabling businesses to troubleshoot modern distributed applications 10x faster.
As a Senior Solutions Engineer for Observe, you will play a critical, highly-visible, role within our organization, serving as the primary technical resource for our Sales team.
Key Responsibilities:
- Technical Discovery and Presentation: Conduct in-depth technical discovery sessions with prospects to understand their current environment, challenges, and specific observability requirements.
- Proof of Concepts (POCs): Design, scope, and manage technical evaluations and Proof of Concepts, ensuring the successful setup and demonstration of value within the customer's environment.
- Sales Team Support: Partner closely with Account Executives to develop and execute technical sales strategies.
- Feedback and Product Collaboration: Serve as the voice of the customer to the Product Management and Engineering teams, providing crucial feedback on product capabilities, market needs, and competitive landscape.
- Content and Training: Develop and maintain technical sales collateral, including demo environments, presentations, and best practice guides.
- Travel: Ability to travel to client sites and industry events as required.
Qualifications:
Required:
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- 5+ years of experience as a Sales Engineer or Solutions Architect in the software industry.
- Deep technical understanding and practical experience with modern Observability concepts (metrics, logging, tracing) and tools (e.g., Prometheus, OpenTelemetry, Grafana, ELK Stack).
- Familiarity with cloud-native technologies (Kubernetes, Docker, Microservices) and major cloud platforms (AWS, Azure, GCP).
- Strong verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
Preferred:
- Experience selling to Developer, DevOps, and Site Reliability Engineering (SRE) personas.
- Prior experience in a fast-paced, high-growth Observability or Application Performance Monitoring (APM) company.