Description
As a Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to customers each time.
The Process Manager Associate will play a key role in delivering processes that impact the company's bottom line. In this position, you will contribute immediately while strengthening your process management best practices.
Our team is looking for an individual who is adaptable, eager to learn, and comfortable taking on new challenges in a fast-paced environment. If this type of work excites you, we want you! This person will have excellent communication skills, attention to detail, and can adapt to change quickly. The ability to influence up is key to success in this position.
General Responsibilities:
- Monitor processes to ensure they are followed correctly by the business; identify process risks and escalate to manager if controls are not working as planned.
- Write process maps, procedures, or other artifacts and maintain and update documentation for new and existing processes.
- Draft, test, and revise work instructions, gain relevant approvals, and ensure regular reviews take place.
- Collect, analyze, and measure process data on the effectiveness of business processes, to initiate sustainable, repeatable, and quantifiable business practices and procedures; proactively identify and implement improvements to processes.
- Understand best practices and drive well-managed processes.
- Collaborate with teammates on larger initiatives; participate on cross-functional project teams and provide input for process improvement initiatives.
- Develop project plans to execute process development and re-engineering.
- Communicate updates with internal customers on new or existing processes; may include communications at the executive level; provide customer service or training to users on process updates or rollouts; deliver presentations.
- Perform processes or parts of the process as needed.
Basic Qualifications:
- High School Diploma, GED, or equivalent certification
- At least 1 year of experience in Microsoft Office or G Suite
- At least 2 years of experience in Business Process Management, Project Management, or Risk Management
Preferred Qualifications:
- Bachelor's Degree or military experience
- Lean or Six Sigma Certification
The minimum and maximum full-time annual salaries for this role are listed below, by location: Plano, TX: $80,800 - $92,200 for Sr. Process Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.