Description
Job Overview
As a Sales Support Associate at Wolt, you will play a crucial role in managing the onboarding process for new merchants joining the platform. Your primary goal will be to ensure a smooth launch experience for merchants during their first days of operation.
Key Responsibilities
- Manage the onboarding process for new merchants
- Provide guidance on menu setup, operational readiness, and platform best practices
- Monitor merchant performance and support them in achieving operational and business goals
- Collaborate cross-functionally with various teams, including Commercial, Merchant Services, Operations, and Support
- Identify opportunities to improve onboarding processes and merchant experience
Requirements
- Experience in customer service or a people-facing business role
- Strong communication and training skills
- Tech-savvy with comfort in learning new tools and systems
- Solution-oriented mindset with good problem-solving skills
- Fluency in Albanian and working proficiency in English
- Valid driving license and willingness to travel for business trips
What We Offer
- Independent work in a dynamic, international team
- Private health insurance
- Career growth opportunities
- Employee Assistance Program for therapy and wellbeing support
- Discounts on Wolt orders
- Wolt-wide training programs
- Company-provided work setup
- Company car for business trips