Description
As a Brand Home Guide at the Lagavulin Visitor Centre, you will be the face of one of our iconic visitor experiences. You will welcome guests from around the world, deliver engaging tours and tastings, and create memorable experiences through exceptional customer service, storytelling and genuine passion for our brands.
Responsibilities:
- Deliver engaging guided tours and tasting experiences that bring our brands, heritage and whisky-making process to life.
- Welcome visitors with exceptional customer service while supporting ticket sales and promoting the full Brand Home experience.
- Provide outstanding service across retail and food & beverage, including merchandising, replenishment and product recommendations.
- Support the planning and delivery of special events and visitor experiences throughout the year.
- Act as a passionate ambassador for Diageo and our brands, creating memorable experiences for every visitor.
- Work collaboratively across the Brand Home to maintain exceptional operational and customer service standards.
Requirements:
- A passion for delivering exceptional customer service within hospitality, tourism, retail or another customer-facing environment.
- A friendly, engaging and confident communication style with a genuine enthusiasm for meeting people from around the world.
- A customer-first mindset with the ability to create memorable and personalised experiences.
- A positive, resilient and collaborative approach, with the ability to work effectively as part of a team.
- Flexibility to work evenings, weekends and public holidays as required.
Benefits:
- Competitive salary of £29,870 per annum
- Pension scheme
- Product allowance
- Annual bonus
- 34 days of holiday
- Career development opportunities within a global organisation