Description
We are seeking a Customer and Trading Manager to lead our convenience store in Redcar, Cleveland. As a Customer and Trading Manager, you will be responsible for the day-to-day running of the store, ensuring excellent customer service, and managing a team of colleagues.
Job Responsibilities:
- Work closely with a small team of managers to ensure the store runs smoothly every day.
- Take responsibility for the day-to-day running of the store, often being the only manager in with accountability for the full shop.
- Work alongside a team to complete all tasks, ensuring customers are served efficiently and safely.
- Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate.
- Help another store occasionally if needed.
Requirements:
- Previous line management responsibilities in a fast-paced, operational environment.
- Experience in providing brilliant customer service and coaching a team to do the same.
- Ability to deliver KPIs and other performance indicators.
- Experience in managing disciplinaries, performance issues, and other employee relations issues.
- Leadership skills, with the ability to operate independently in the absence of more senior management.
Essential Criteria:
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment.
- Operational leadership skills.
- Demonstrated success in meeting or exceeding KPIs.
- Experience in managing employee relations issues.
Benefits:
- Salary dependent on experience, store size, complexity, and location (£31,700 advertised).
- Discount card with 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat.
- Annual bonus scheme.
- Free food and hot drinks provided.
- Generous holiday entitlement.
- Pension matching 4-7.5% of contributions.
- Share scheme.
- Wellbeing support.
- Cycle to Work scheme.
- Special offers on gym memberships, restaurants, holidays, and more.