Description
The Department for Business, Innovation, Science and Trade (BIST) helps businesses invest, innovate, export and grow across the UK. The Digital, Data and Technology (DDaT) directorate helps to deliver this by designing, building and running the services, platforms and technology that businesses and colleagues rely on every day.
The Digital Performance Analyst will be part of a team responsible for continuously improving performance measurement and reporting across the department. You will analyse both macro and micro moments across user journeys, communicating insights clearly to a range of audiences to identify opportunities to improve digital services.
Main responsibilities
- Defining what “good” looks like by developing performance frameworks aligned to organisational strategy, business objectives and user needs
- Developing performance analysis projects, selecting the most appropriate methodologies to generate actionable insights
- Analysing service performance using Google Analytics and other quantitative and qualitative data sources, triangulating evidence to identify opportunities for improvement
- Collaborating with product teams to assess and enhance the performance of digital services across the product lifecycle
- Presenting analytical findings clearly and persuasively, tailoring communication to suit different audiences
- Applying quality assurance practices to ensure the accuracy, consistency, and reliability of performance data and analysis outputs
- Developing and maintaining dashboards, ensuring key stakeholders, product owners, and policy teams have access to timely and relevant performance data
Person specification
- Strong numeracy and SQL skills, with experience of analysing and modelling data to answer business and service performance questions. Experience using data visualisation tools such as Amazon QuickSight or Power BI to communicate performance information and support decision-making
- Demonstrable experience of translating business objectives, user needs, and organisational goals into meaningful performance measures, KPIs, and outcome metrics, and using these to monitor service effectiveness and provide actionable insights
- Experience of preparing, cleansing, validating, and assuring the quality of data, with an understanding of data governance, ethical considerations, and operational constraints
- Confidence in communicating complex analytical findings to technical and non-technical audiences, using evidence and insight to influence decision-making and drive service improvement
- Technical understanding of digital measurement and analytics, with hands-on experience of analytics platforms (e.g. Google Analytics 4) and tag management solutions (e.g. Google Tag Manager)
Benefits
- Learning and development tailored to your role
- A flexible, hybrid working environment with options like condensed hours
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 28.97%
- Annual leave starting at 25 days rising to 30 days with service
- Three paid volunteering days a year
- An employee benefits programme including cycle to work