Description
The ServiceNow Technical & Enablement Architect is accountable for setting the technical standards, patterns, and engineering practices that govern how solutions are built across the ServiceNow Platform & Enterprise Tools domain.
The role translates platform strategy into reusable standards and development guardrails, and builds the engineering capability to apply them , through enablement, coaching, and hands-on guidance across ServiceNow development, configuration, and integration practices.
Key responsibilities:
- Define reference architectures, patterns and standards for the platform, aligned to DPTF strategy and to enterprise architecture.
- Design AI into the platform, producing reference patterns for AI-assisted delivery and for intelligent, self-healing operations.
- Architect for reliability and resilience by design, so that platform SLOs and error budgets are achievable rather than aspirational.
- Provide design assurance and technical guidance to engineering teams, reviewing designs against the standards before build rather than after.
- Ensure platform solutions are secure and compliant, including GxP requirements where the platform supports regulated activity.
- Evaluate and introduce new technologies, measuring the result against architecture OKRs rather than adopting on vendor claim.
- Set architecture standards that supplier and managed-service solutions must meet, and assure their designs to the same bar as internal work.
- Partner with Enterprise Architecture and Information Security on standards, roadmaps and exceptions.
- Increase pattern reuse across the platform, tracking where teams have adopted a pattern and where they have diverged and why.
- Reduce rework by intervening early in design, and evidence the reduction rather than asserting it.
- Advise the Product Owner and Platform Manager on the architectural consequence of roadmap choices, including technical debt being accepted.
- Hold the boundaries with the Platform Architecture Director on domain target architecture, the Solution Architect on cross-domain initiative designs, and the engineering teams on build.
The ideal candidate will have:
- Degree in a technology or engineering discipline, or equivalent practical experience.
- Architecture certifications desirable (e.g., TOGAF).
- Experience in technology architecture or senior engineering, including at least three years producing reference architectures or standards others build to.
- Deep hands-on depth in the relevant platform domain.
- Experience running design assurance or architecture review.
- Track record of architecting for reliability and resilience, working to SLOs and error budgets.
- Experience designing secure and compliant solutions.
- Experience setting architecture standards that supplier or managed-service solutions had to meet.
Benefits:
- You will shape how automation supports teams across the organisation.
- You will grow your technical leadership skills and influence platform strategy.
- You will work with diverse teams and make a visible contribution to outcomes that matter.