Description
Braze seeks a Lead Solutions Engineer, POC Operations to own the POC program for its Solutions organization. The successful candidate will design and operate the system ensuring every Solutions Consultant running a POC has a clear playbook, the right resources, and a structured path to a technical win.
Key Responsibilities
- Program Design: Define the end-to-end POC methodology , intake criteria, standard timelines, and exit/success criteria , that Solutions Consultants use to scope and run individual POCs.
- Resourcing Model: Build and maintain the resourcing and capacity-planning model that matches POC demand to available technical talent across regions.
- Operating Cadence: Run the recurring intake, status, and review cadence across all active POCs.
- Risk & Escalation Framework: Design the risk and escalation process the team uses to flag scope creep, resourcing gaps, and technical blockers.
- Playbooks & Enablement: Build and maintain repeatable POC playbooks, templates, and tooling for the technical team.
- Reporting & Analytics: Own POC program metrics , volume, cycle time, win rate, and resourcing utilization.
- Cross-Functional Partnership: Partner with Product and Engineering to relay recurring POC blockers or feature gaps.
- Continuous Improvement: Use program data to identify bottlenecks and iterate on process, staffing, and tooling.
Required Qualifications & Experience
- 5+ years in technical program management, solutions consulting operations, or a related role within B2B SaaS.
- Proven experience designing, scaling, or operating a technical program.
- Strong program management fundamentals: scoping, milestone tracking, resource planning, and risk management.
- Comfortable working with technical concepts.
- Excellent stakeholder management skills.
- Strong written and verbal communication skills.
- PMP, CSM, or equivalent program/project management certification is a plus.
Benefits
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience
- Opportunities to give back to your community
- Employee Resource Groups