Description
Datadog's Technical Solutions (TS) organization is one of the largest organizations in the company , spanning Sales Engineers, Technical Account Managers, Enterprise Customer Success Managers, Technical Support Engineers, and Solutions Architects who work with prospects and customers across every stage of their journey with Datadog.
Technical Solutions Operations (TSO) exists to make that organization faster, smarter, and more scalable. We build the systems, analytics & programs that give TS teams more leverage , and we measure our success by the business outcomes we drive, not the projects we complete.
We're looking for a Director of Technical Program Management to lead the TSO Program Management team. This role sits at the intersection of strategy and execution: you'll own the programs that shape how TS operates at scale, lead a team of technical program managers, and serve as a peer to the Directors and VPs who run the teams you support.
Responsibilities
- Run the PMO as a business impact function. Own the PMO operating model end-to-end, including intake, prioritization, scoping, execution, and impact measurement , with every program directly linked to measurable business outcomes such as productivity gains, revenue influence, cost efficiency, or customer experience improvements.
- Build capabilities that scale across TS, not point solutions. Build durable, cross-functional capabilities that drive business outcomes across every function in TS.
- Drive programs from alignment to impact. Establish clear scope, sequencing, ownership, and success metrics before execution begins.
- Represent TSO in executive forums. Represent TSO in executive forums with Director and VP-level counterparts across TS.
- Deploy AI to create operational leverage. Identify and build AI-enabled workflows that reduce friction across how programs are planned, communicated, and executed.
- Develop the TPM team and raise the bar. Lead a team of senior Technical Program Managers delivering complex, concurrent initiatives across TS.
- Build cross-functional relationships before you need them. Build cross-functional relationships across TS and adjacent functions before programs require it.
Requirements
- 10+ years running complex, cross-functional programs at a senior level, with VPs and senior Directors as your primary stakeholders , ideally within a high-growth B2B SaaS go-to-market, customer-facing, or revenue operations organization.
- A systems builder with a track record of designing operating models, playbooks, and frameworks that other teams adopted as a reference standard.
- Autonomously executive-ready , decisive under ambiguity, composed under pressure, and capable of leading VP-level conversations without preparation coaching.
- Experienced applying AI as an operational tool, with a practical point of view on where it creates capability shifts , not just productivity gains.
- A developer of senior talent who raises the bar on what great program management looks like and builds teams that operate independently at a high standard.
Benefits and Growth
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- Intradepartmental mentor and buddy program for in-house networking.
- An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups).
- Access to Inclusion Talks, our Internal panel discussions.
- Free, global mental health benefits for employees and dependents age 6+.
- Competitive global benefits.
The reasonably estimated yearly salary for this role at Datadog is: $280,500-$330,000 USD.