Description
TRIBE is a new concept in hospitality, a lifestyle brand from Australia that combines sharp design, relaxed atmosphere, and affordable luxury.
You are passionate about hospitality and tourism, focused on business development, and committed to optimising every opportunity to maximise customer satisfaction and revenue.
Join a dynamic team and actively contribute to our success as a Reservations, Groups & Events Coordinator.
Your main role is to build loyalty and develop group, corporate, and event revenue, while securing the entire reservation and guarantee process, and ensuring a smooth and impeccable customer experience.
Key responsibilities:
Reservations and Revenue Protection
- Process group booking requests through all channels
- Verify bookings, guarantees, and follow up on deposits with the reception team
- Monitor financial risks (no-shows, late cancellations, open invoices) and train teams on best processes
- Regularly update information and visuals on our online group and event platforms
Groups & Events
- Qualify requests, prepare quotes, and accompany clients from start to finish, from quote to invoicing
- Follow up on payments and reminders (advances, balances, receivables)
- Manage dedicated event platforms and maximise visibility of spaces and offers
- Coordinate internal teams to ensure the success of each event
- Analyse customer feedback and ensure loyalty
Business Development and Animation
- Be the point of contact for group, corporate, and event requests, and convert them into bookings
- Energise existing client portfolios and conduct local prospecting actions (neighbouring businesses, partners)
- Propose and implement an event calendar to attract local customers and generate F&B revenue, with a communication plan for each event
- Ensure monthly reporting of group and event revenue
Collaboration and Continuous Improvement
- Work with reception, food and beverage, and management to anticipate customer needs
- Provide suggestions on offers, processes, and tools
Qualifications:
- Relevant experience in a similar role, ideally in hospitality or tourism
- Excellent customer relationships, listening skills, and convincing abilities
- Appetite for monitoring and loyalty of a client portfolio (leisure, business, partners), with a commercial development dimension
- Excellent computer skills (Opera Cloud is a plus)
- Strong communication skills and ability to work in a team and transversally
- Ability to organise and coordinate events (retro-planning, communication supports)
- Sense of autonomy and organisation, with a desire to develop
- Analytical skills and ability to manage priorities
- Good level of English, essential