Description
We are seeking a Client Report Configurator to join our team. As a Client Report Configurator, you will configure client reports from standard IQVIA systems under guidance. Your primary responsibilities will include:
- Receiving and documenting requests from clients for new, custom reports using IQVIA data
- Defining the elements of the reports and validating that the client's needs match the data content instructions
- Identifying the categories and segments of products that the client would like to see in the report
- Logging receipt of incoming data in various media types from established IQVIA data suppliers
- Ensuring accuracy of all work
- Answering questions from less experienced colleagues
- Performing functions as directed by the supervisor/team leader
- Following quality processes thoroughly - checklists, standards etc.
- Escalating issues to Supervisor
- Performing client maintenance and segmentation function, as required
- Performing ad hoc reports and cascading/training the team with what is required
Requirements:
- Bachelor's degree in Pharmacy or related field with at least 1 year of experience
- Willingness to do production work and accept additional tasks like Adhoc, special projects or other challenging tasks
- Ability to work in a team environment, to follow directions accurately and to work under time constraints and changing work volumes
- Strong interpersonal, written, and communication skills
- Strong customer focus, attention to detail, and excellent analytical and problem-solving skills
- Ability to work well with others cross-functionally
- Proven ability to achieve goals on time
- Good analytical and problem-solving skills
- Ability to process large amounts of data to isolate issues
- Demonstrated strong understanding of complex concepts and processes
Additional requirements:
- Flexibility to transition to a new project and quickly grasp different processes from time to time
- General knowledge of the company's products and pharmaceutical industry or field specific to a major function