Description
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built.
At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp.
This position sits within Ramp’s Channel team and reports to Partner Consulting. In this role, you’ll build and scale Ramp’s long-term System Integrator (SI)-led implementation program. You’ll enable a broad ecosystem of implementation partners to support a meaningful volume of Ramp-referred customers, deliver high-quality implementations, and extend the capacity of Ramp’s Customer Success organization.
Responsibilities:
- Build and scale the SI operating model, including partner segmentation, certification tiers, service packages, implementation methodology, scope boundaries, escalation paths, quality standards, and performance management.
- Own partner readiness and technical enablement across Ramp configuration, ERP integrations, data migration, testing, cutover, and customer change management.
- Serve as the first-line technical strategist for SI partners: resolve standard implementation and integration questions, orchestrate specialist support for true exceptions, and convert recurring issues into scalable playbooks, training, or product feedback.
- Establish the delivery-quality and performance system for the program, including implementation reviews, certification gates, QBRs, customer feedback loops, remediation plans, and reporting on time-to-live, activation, CSAT, rework, capacity, cost-to-serve, and partner-sourced or partner-influenced pipeline.
- Design the commercial and capacity model in partnership with Channel and Finance, including fixed fees, milestone-based payouts, accelerators, partner capacity commitments, joint business planning, and the program economics required to scale sustainably.
- Lead responsible program expansion across new products, ERP ecosystems, and geographies; set readiness gates for complex offerings such as Procurement, and influence Product, Product Operations, Product Marketing, and Accounting Integrations using structured field feedback.
Requirements:
- Significant senior-level experience scaling an implementation, services, or partner-delivery motion from pilot through repeatable multi-partner execution.
- Experience in a partner-ecosystem-dependent technology business, such as ERP, accounting, finance operations, procurement, or enterprise SaaS or at a systems integrator/consulting firm that implements those platforms.
- Demonstrated ownership of implementation quality and customer outcomes, including scope control, partner certification, delivery QA, and escalation governance.
- Technical fluency to lead credible conversations about integrations, configuration, data migration, ERP workflows, and implementation design; engineering depth is not required, but sound judgment on when to engage specialists is.
- Commercial judgment to design partner packages, incentives, capacity commitments, payout structures, and guardrails that protect customer outcomes and program economics.
- Ability to build 0-to-1 operating mechanisms and trusted senior relationships across a diverse partner ecosystem.
Nice to Have:
- Experience building or scaling a white-label, staff-augmentation, or outcome-based services model.
- Experience with Card, Bill Pay, Procurement, AP automation, ERP integrations, multi-entity environments, or global finance operations.
- Experience expanding an SI/channel program across North America and international markets.
- Prior 0-to-1 partner-program or services-program experience.
Benefits:
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents (US)
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay