Description
We are seeking a goal-oriented, organized, energetic, and talented Client Services Project Coordinator to join our team. As a Client Services Project Coordinator, you will be responsible for managing client relationships, overseeing full project lifecycles, and delivering exceptional customer service.
Responsibilities:
- Respond to client requests for new project initiatives
- Collaborate with various members of the production, tech, and sales teams to assess the scope of work and produce cost estimates
- Frame project instructions, specifications, and deadlines within our internal job-tracking system
- Serve as the primary point of contact for clients and third-party vendors
- Manage client relationships and set expectations in increasingly narrow timeframes
- Oversee full project lifecycle; monitor and communicate project progress; ensure strict adherence to deadlines, protocols, and budgets
- Provide training and guidance on best practices to support process improvement and optimization
Requirements:
- Minimum Bachelor's degree or its equivalent
- Flexibility to work rotating shifts on a weekly basis, including some weekends and evenings
- Superior written and spoken communication skills in English
- Strong attention to detail and an outgoing personality, with willingness to take initiative on new projects
- Ability to work in a fast-paced and team-oriented environment; collaborating with numerous teams across multiple departments
- Willingness to work under pressure, juggling multiple projects and deadlines simultaneously
- Desire to build external relationships with clients, and internal relationships with peers/coworkers from other departments
What We Offer:
- Comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks
- Opportunities for career growth and development
- A fast-paced and intellectually stimulating work environment