Description
We are seeking a Wholesale Operations Coordinator to join our Partnerships team at Joules Head Office in Market Harborough.
As a Wholesale Operations Coordinator, you will be responsible for managing and optimising our wholesale order book, ensuring end-to-end order execution, on-time deliveries, and providing exceptional customer service to our partners.
Key responsibilities:
- Managing partner orders from start to finish
- Working closely with Finance and Sales teams to clear account hiccups
- Coordinating with the Distribution Centre to ensure timely deliveries
- Handling returns, credits, and claims
- Building relationships with wholesale partners and internal teams
- Providing operational insights in partner meetings
- Solving everyday problems and escalating issues when needed
- Maintaining accurate records and administrative tasks
Requirements:
- Commercial confidence and organisational skills
- Problem-solving and detective skills
- Excellent communication and relationship-building skills
- Ability to work under pressure and think on your feet
- Attention to detail and IT skills, particularly with spreadsheets and Google Workspace
Benefits:
- 23 days holiday plus bank holidays
- Health and Wellbeing benefits, including opt-in healthcare cash plan and free digital GP
- Flexible start and finish times
- 25% staff discount on Joules and NEXT products
- Up to 10% off most NEXT partner Brands & Branded Beauty products
- Life assurance and reward schemes
- Collaborative and supportive working environment
- Competitive employer pension contributions