Description
The Practice Operations Lead is responsible for overseeing the operational aspects of the GP practice. This role ensures the delivery of high-quality patient care and efficient resource management.
The Operations Lead will work closely with the Practice Manager and administrative teams to implement best practices and achieve organisational goals while maintaining compliance with regulations.
Job Responsibilities:
- Team Leadership:
- Lead, motivate, and manage the reception teams to ensure high standards of performance and patient care.
- Oversee mandatory training and development of staff.
- Communicate effectively with the Practice Manager and administrative teams.
- Address staff concerns and facilitate conflict resolution.
- Operational Duties:
- Clinical and Reception/Admin Rota Management.
- Oversee rota/cover coordination.
- Communication:
- Act as the primary point of contact between the reception/admin team and clinical staff.
- Keep the reception staff informed of any changes in practice protocols.
- Administrative Support:
- In charge of running searches and reports.
- Manage stock control and ordering supplies.
- Implement administrative systems around prescribing.
- Oversee the management of the pathology system.
- Governance and Compliance:
- Ensure that all mandatory compliance measures are met.
- Conduct internal and external audits.
- Regularly update policies and procedures.
- Monitor and manage risks within the practice.
- Patient Demand Management:
- Analyse patient demand trends to optimise appointment scheduling.
- Develop strategies to improve patient access and reduce waiting times.
- Premises Management and Equipment:
- Help Practice Manager with premises management and equipment.
- Familiarise with Business Continuity Plan (BCP) policies.
- Manage security protocols.
- Call/Recall Programmes:
- Support the practice in recall programmes such as QOF, Local Improvement Schemes, Direct Enhanced Services, cervical cytology recall, childhood immunisation, NHS Health Checks, and safeguarding.
- IT and Systems Support:
- Act as Local Administrator/RA, providing support, training, and arranging logins for IT systems.
- Liaise with the IT Service Desk to resolve hardware and software issues.
Person Specification:
- Experience: minimum 3-5 years of experience in GP surgeries
- Qualifications: Excellent knowledge of EMIS and DOCMAN, leadership skills, exceptional interpersonal skills
- Desirable: experience in management level
Benefits:
- Salary: £16 to £17 an hour depending on experience
- Contract: Permanent
- Working pattern: Part-time, Flexible working