Description
Join FxPro, a leading international fintech company, as a Client Operations Officer. You will assist clients and provide support through various channels.
Responsibilities:
- Deliver proactive, high-quality support to clients via live chat, email, and phone
- Resolve client inquiries and complaints efficiently
- Handle daily operational tasks, including KYC verification and transaction processing
- Ensure compliance with company policies and regulatory requirements
- Collaborate with cross-functional teams to deliver a seamless client experience
Requirements:
- At least 1 year of experience in a similar role, ideally within the FX industry
- University degree or relevant working experience
- Fluent in English; verbally and written
- Strong communication, problem-solving, and multitasking skills
- Ability to work a flexible shift schedule
Good to Have:
- Proficiency in CRM systems or other business tools
- Knowledge of KYC/AML, transaction processing, and monitoring procedures
- Familiarity with trading platforms such as MT4, MT5, or cTrader
Our benefits:
- Excellent compensation package
- Medical insurance
- Provident fund
- Free snacks and beverages
- Monthly lunch allowance
- Company discount card
- 21 days of annual leave and 10 days of sick leave annually
- Birthday gift