Description
Thomson Reuters is seeking experienced Master Control Room Operators for our TV Support & Operations team based in Singapore. Successful candidates will primarily work in our fast-paced, 11/7 MCR operation and will be responsible for the technical assessment, co-ordination and supervision of incoming news feeds and transmission of news coverage to Reuters video products.
Key Responsibilities
- Technical supervision, configuration, routing and co-ordination of video/audio signals from linear and file-based sources, ensuring successful delivery of editorial content.
- Thorough and continuous assessment of signal qualities, ensuring that all areas of the operation run to a high technical standard.
- Preparation, testing and deployment of equipment for field operations.
- Perform proactive health checks to confirm functionality of key systems and first-level fault diagnosis.
- Quick identification of service-affecting issues and effective liaison with support teams globally to ensure they are professionally addressed.
- Continually review and optimise operational protocols to ensure they meet business needs.
- Produce high-quality operational documentation and training materials in support of MCR operations and to ensure continuity of service across the team.
- Maximise service quality and efficiency for internal/external customers through appropriate forward planning and the effective management of multiple tasks.
- Work closely with senior staff and support teams to ensure the prompt and efficient flow of appropriately detailed information to all stakeholders.
Required Qualifications
- Good knowledge of video, including associated signal formats and standards, conversion techniques for linear and file-based video, file transmission methods and practical IT infrastructure and connectivity.
- Experience working with both on-premise and cloud-based signal flows along with the associated hardware and software-based technical architecture.
- Familiarity with modern IP protocols for transport of video and relationship to cloud.
- Quality assessment skills required to supervise TV operations to a high technical standard.
- Good levels of situational awareness and the ability to work efficiently under pressure.
- Good written/verbal communication skills for the clear flow of detailed information.
- Willingness and pro-activity to assist in all areas of the operation plus an ability to work independently and as part of a team.
Benefits
- Global Career: opportunities for international career progression
- Learning & Development: on-the-job learning and coaching, dedicated training team
- Industry Competitive Benefits: competitive salary packages, market-leading benefits, paid volunteering days
- Perks: work alongside Pulitzer Prize-winning journalists and a team providing award-winning coverage