Description
We are seeking a Senior Manager, Security Services to lead our Retail Line of Business, supporting over 300 branch and cafe locations throughout the United States.
The Senior Manager, Security Services will serve as a physical security and incident response subject matter expert, leading a team of approximately four Regional Security Leads with an area of responsibility from Boston to Miami.
Key Responsibilities:
- Overall responsibility for Branch physical security strategy and support our Cafe physical security strategy
- Provide strategic consultation and solutions to mitigate physical and safety risks on local, regional, and enterprise levels
- Design, develop, and lead teams to execute controls, tests, and programs to ensure Capital One retail locations are compliant with physical security requirements
- Proactively identify and mitigate risk
- Lead the immediate response and recovery from physical security incidents
- Manage escalated and crisis situations with calm resolve and well-managed counsel
- Successfully lead team members to execute security projects and initiatives unilaterally and in partnership with Retail Line of Business partners
- Partner with Security Services, internal and external leaders, and stakeholders to deliver the best-in-class safety and physical security program
- Create proactive plans to engage and secure senior management alignment for safety and security initiatives that support the Retail business model and maintain business continuity
- Partner with Retail Operations and other stakeholders to identify, develop, and prioritize training programs to educate Retail associates on security best practices and protocols
- Actively participate in stakeholder and leadership meetings with clear and organized communication to provide physical security and incident response subject matter expertise
- Lead guard vendor relationships, including governance, engagement with key account management, KPI oversight, penalty enforcement, and resolving escalations in support of frontline operations
- Review and analyze data to assess and determine security and safety trends while developing and deploying risk mitigation strategies
- Build and enhance partnerships with law enforcement, subject matter experts, and relevant industry professionals
- Ability to travel within the United States approximately 20% of the time to support people leadership, site visits, special events, engagement with Retail leaders and stakeholders, participate in industry events, and attend Global Workplace Services events
- Availability to support, in partnership with other Security Services team leaders, Regional Security Leads who work in a rotational on-call status outside of normal business hours, holidays, and weekends
Basic Qualifications:
- Bachelor's Degree, or Military experience, or at least 4 years of sworn law enforcement experience
- At least 12 years of experience managing physical security, multi-site retail security, or law enforcement operations
- At least 12 years of experience managing relationships in retail security, safety and security operations, or in a law enforcement capacity
- At least 5 years of direct people leadership
Preferred Qualifications:
- Security industry certifications such as CPP or PSP
- At least 5 years of experience executing preparedness activities such as tabletop exercises, rehearsal of concept drills, and mock exercises
- At least 5 years of project management experience
- Demonstrated experience managing physical security incident response
- Experience leading training programs related to preparedness and response such as active shooter, de-escalation, situational awareness, evacuation, and shelter-in-place
- Experience with security technology and related systems, including access control, alarms, life safety devices, and CCTV camera systems
- Experience managing contract guard relationships and security personnel geographically dispersed across regions and states
- Established relationships with law enforcement, intelligence communities, threat management, and industry-specific organizations
- Proven experience briefing, engaging, and influencing cross-functional leaders (senior management and executive leadership)
- Proficient in Google suite products
Salary Information: The minimum and maximum full-time annual salaries for this role are $165,700 - $189,200.
Benefits: Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.