Description
As a Customer Success Technical Leader (Technical Account Manager : Splunk), you will be a Splunk expert and adept at understanding, adapting, and guiding our account teams and customers on how to best use our Platform.
You will be responsible for:
- Developing strong partnerships with Sales/Customer Success roles to assist Area aligned customers with Value Realization.
- Delivering workshops, prescriptive guidance/assistance, achieving onboarding milestones.
- Auditing usage, indexes, data models, assets/identities, dashboards, correlation searches, notable events, frameworks, etc. and remediating identified issues.
- Planning and developing detections/analytics.
- Providing strategic, case-based technical consulting (up to 90 days).
- Collaborating with internal resources and customer-facing teams to manage customer needs.
- Conducting research to consistently find answers to questions and solve complex technical problems.
- Executing consultative conversations with decision makers.
- Gaining agreement with account team members and customer decision-makers on the tangible value of proposed solutions.
- Delivering customer onboarding enablement-based workshops and achieving success milestones.
The ideal candidate will have:
- Fluent Japanese proficiency
- Deep technical knowledge of Splunk Enterprise Security (ES) configuration, administration, and development.
- Experience with integrating and normalising data from diverse sources.
- Strong command of Search Processing Language (SPL).
Preferred qualifications include:
- Expertise in UBA/UEBA and/or SOAR.
- Solid foundation in security operations, forensics, threat hunting, insider threats, and compliance.
- Understanding of enterprise architecture across on-premise and Cloud environments (AWS, Azure, GCP).
- Splunk certifications/accreditations.