Business Services Senior Manager, APACxJ

We’re proud to have been helping our clients build better financial futures for over 50 years. By working together and supporting each other all over the world, we achieve this goal.

About your team Business Services plays a critical role in driving Fidelity’s growth by supporting the execution of distribution strategy at local, regional, and global levels. The team focuses on delivering initiatives that enhance business performance and operational effectiveness.

About your role As a Business Services Senior Manager, APACxJ, you will report to the Head of Business Services, APACxJapan, and execute initiatives in support of business priorities primarily for APACxJapan but some initiatives could be global in nature.

In this role, you’ll collaborate with Sales, Marketing, and other business supporting teams as well as the wider organisation. You will analyse challenges, propose improvement plans, and implement appropriate solutions which enables distribution businesses to be more effective on business plan execution.

Key Responsibilities

• Manage the end-to-end delivery of strategic initiatives, ensuring outcomes are achieved on time, within scope, and within budget.
• Partner with stakeholders across Sales, Marketing, Investments, Operations, Technology, Risk, and Compliance to define objectives and deliver agreed outcomes.
• Translate business needs into clear functional requirements, process improvements, and operating model changes.
• Analyse current-state processes and business challenges, identifying gaps and proposing practical, value-adding solutions.
• Develop business cases, analytical insights, and management information to support prioritisation and investment decisions.
• Oversee and provide supports on selected global initiatives to ensure alignment with the needs and priorities of the APACxJapan Distribution organisation.
• Provide clear, concise updates to senior management and escalate issues as required.
• Occasional travel may be required.

About you

• At least 10+ years of work experience within asset management, or related financial services industry. Regional experiences is preferred.
• Demonstrated track record with significant experiences on leading or overseeing projects and change initiatives, with the ability to translate business needs into practical, deliverable outcomes.
• Solid understanding of core asset management business processes, spanning distribution, sales enablement, client servicing, strategic planning, and marketing and CRM capabilities.
• Ability to analyse business requirements, articulate business needs, identify gaps, make improvement recommendations, work with middle and back office to design solutions, and drive delivery to closure.
• Analytical and intellectually curious mindset, with a structured and detail-oriented approach to problem-solving.
• Ability to work independently and proactively to deliver strategic initiatives under tight deadlines.
• Strong stakeholder relationship management and communication skills, with the ability to influence across functions and levels.
• Self-motivated and collaborative, with a positive, results-driven mindset.
• Knowledge of emerging technologies, including AI, with enthusiasm for applying them to improve business outcomes.
• Proficient in Microsoft Office applications, including PowerPoint, Excel, Word, Project, and Teams.
• Excellent written and spoken English; additional language skills are an advantage, especially Mandarin.

Feel rewarded For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us.