Description
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.
Join our community as a Community Strategy & Operations Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.
Responsibilities:
- Source, contact and activate creators for projects and missions;
- Monitor creator performance, follow up on missed requirements, and provide feedback or re-training;
- Coordinate projects and workflows, ensuring deliverables are completed accurately and on time;
- Handle operational issues and escalations by investigating and driving them to resolution;
- Collaborate with other agents and cross-functional teams to ensure effective operations;
- Proactively identify and address issues to keep projects and market operations running smoothly;
- Investigate fraud and risk cases, taking appropriate action when needed;
- Track operational performance and KPIs using Google Sheets and internal tools;
- Identify recurring issues and contribute to process and operational improvements;
Requirements:
- Native Spanish and excellent English communication skills (both written and verbal at C1 level) is a must;
- Solution-oriented mindset with solid project management skills;
- Experience handling data in Google Sheets, including knowledge of filters, formulas, pivot tables is a must;
- Ability to organize tasks, set priorities, and drive execution autonomously;
- Proactive approach with strong ownership of tasks and responsibilities;
- Detail-oriented approach;
- Excellent communication and interpersonal skills;
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);
Benefits:
- Fixed schedule: Monday–Friday, 4 PM–1 AM on GMT+2;
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also – internal health policy;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements;