Description
We are seeking a Shift Lead to join our Fashion, Home & Beauty team in Hammersmith.
Work Pattern: Week 1: Sunday: 11:00 - 19:00 Tuesday: 14:00 - 22:00 Wednesday: 14:00 - 22:00 Thursday: 11:00 - 19:00 Friday: 11:00 - 19:00
Week 2: Monday: 12:00 - 20:00 Wednesday: 10:00 - 18:00 Saturday: 14:00 - 22:00
Under 18 disclaimer To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
Key responsibilities include:
- Coordinating resource to deliver operational tasks during the fill operation and in the absence of the Colleague Manager
- Leading the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
- Allocating resource effectively to deliver a quick payment experience
- Enabling all daily operational processes to be implemented efficiently across their area of the store, at the correct times
- Coordinating the team to deliver a clean, safe and well-presented store
- Playing their part in creating a great team atmosphere that is inclusive of everyone
- Role modelling great Customer Service
- Role modelling the M&S behaviours and Colleague Expectations across the store
- Supporting Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
- Supporting nearby stores if operationally required
- Being a key holder and answering call outs as required
- Performing tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.