Description
As a Technical Consulting Engineer at ThousandEyes, a Cisco company, you will provide advanced technical expertise and leadership in solving complex customer issues.
Your day-to-day responsibilities will vary, but may involve helping customers identify network loss, diagnose causes of route leaks, script approaches to monitoring website login flows, or reproducing strange behaviors in customer environments.
Key responsibilities include:
- Providing advanced technical expertise and leadership in solving complex customer issues
- Leading the creation, refinement, and delivery of technical documentation, training materials, and knowledge content
- Partnering with Engineering and Product teams to address systemic product issues and influence roadmap decisions
- Guiding and mentoring junior engineers, fostering technical growth and team development
- Utilizing advanced software skills to configure, troubleshoot, or automate ThousandEyes product workflows
- Driving serviceability, usability, and product improvement efforts through customer feedback and technical insights
Requirements include:
- A standout "customer first" attitude
- Bachelor's degree in Computer Science or a related field
- 4-7+ years of experience in a technical support, engineering, or related customer-facing role
- Specialist-level certifications (e.g., CCNP) or equivalent advanced technical credentials
- Experience with Cloud/SaaS software products
- Familiarity with core networking principles, including TCP/IP, DNS, web technologies, proxies, and VoIP
We offer a range of benefits, including opportunities for growth and development, collaboration with a global network of experts, and innovative solutions that power how humans and technology work together.