Description
We are seeking a Lead Customer Experience Manager to lead our stores in London.
As a Lead Customer Experience Manager, you will be responsible for leading a team of managers to ensure every customer has a great experience in store. You will be planning for upcoming key trading activity and events, regularly taking full accountability for the store in the absence of a store manager, and running operations at our checkout areas, petrol stations, and back of house services.
The successful candidate will be a passionate leader who is consistently ambitious for their customers and colleagues. You will have experience of managing managers in a fast-paced, customer-facing environment, and be driven to deliver high performance with a focus on efficiency and engagement.
Key responsibilities include:
- Leading a team of managers to ensure every customer has a great experience in store
- Planning for upcoming key trading activity and events
- Regularly taking full accountability for the store in the absence of a store manager
- Running operations at our checkout areas, petrol stations, and back of house services
- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate
To be considered for this role, you will need to meet the following essential criteria:
- Experience leading large teams in a fast-paced, customer-focused environment
- A track record of delivering exceptional customer experiences across complex operations
- Proven success in delivering and improving KPIs
- Experience managing sensitive and complex people matters
- Leadership experience in an operational environment
- Ability to evidence leading change
We offer a range of benefits, including:
- Salary from £40,000
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat
- Annual bonus scheme
- Free food and hot drinks provided for Colleagues in all our stores
- Generous holiday entitlement, maternity and paternity leave
- Pension – we’ll match 4-7.5% of your pension contributions
- Sainsbury’s share scheme – build up an investment at discounted rates
- Wellbeing support – access to emotional support, counselling, legal and financial advice
- Colleague networks – link with like-minded people to help fulfil your potential
- Cycle to Work scheme
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more