Welcome Coordinator

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

As a Welcome Coordinator at Oak Street Health, you will be the face of our clinic, creating positive and lasting impressions on our patients and community members. You will perform high-touch tasks, such as scheduling, managing inbound and outbound phone calls, and performing daily administrative workflows.

Core Responsibilities:

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information and making changes in electronic medical record platform
• Scheduling/rescheduling appointments within electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

What we're looking for:

• Strong computer skills required and basic knowledge of Google and/or Microsoft Office Suite
• Professional phone etiquette
• Ability to multi-task and prioritize efficiently
• Problem-solving skills, with the desire to gain knowledge and technical abilities to tackle daily challenges
• Ability to remain in a stationary seated position for 6 to 7 hours of an 8-hour workday while continuously operating a computer, phone, and standard office equipment
• US work authorization

Preferred Skills:

• Experience in customer service setting
• Some college
• Fluency in another language

Benefits: This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Salary Range: $17.00 - $31.30 per hour