Description
We are looking for a Workday Success Plans Consultant to join our team. As a Workday expert, you will work directly with customers through targeted micro-consulting engagements to help solve their business needs using the Workday application.
Primary responsibilities of this role include:
- Conducting research to ensure understanding of customer questions and related Workday concepts
- Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks
- Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements
- Clearly and effectively communicating responses and value to customers
- Creating and delivering customer presentations on how to use Workday features to achieve business goals
- Providing one-on-one consulting guidance to accelerate customer feature adoption
- Reviewing customer tenants to identify adoption opportunities
- Completing and maintaining product expertise and Workday Certification(s) along with familiarity with Workday roadmap
- Keeping up to date with industry practices and the ability to engage with our customers on those topics
- Helping drive the creation of new programs to drive customer feature adoption
In addition to delivering Workday Success Plans services, our Workday professionals will also deliver other advisory services, such as:
- Office Hours to conduct appointment-based consulting engagements providing guidance and product expertise to customers
- Perform configuration and business requirements reviews with a detailed deliverable calling out opportunities for optimization
- Provide one-on-one customer configuration designs
- Deployments including full deployment of Workday features
- Ability to travel up to 20%
Basic Qualifications:
- 5+ years of experience with HCM systems including but not limited to Workday, PeopleSoft, SAP, Oracle, and/or JD Edwards
- 5+ years of IT implementation experience
- 2+ years of software consulting experience
Other Qualifications:
- Workday Certification, or ability to certify in HCM
- Ability to gain a thorough understanding of Workday concepts as new features are released
- Ability to distill complex concepts into understandable presentations for our customers
- Ability to multitask and work on multiple engagements and deliverables simultaneously
- Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making
- Excellent verbal and written communication skills
- Bachelor’s degree or relevant work experience required. Advanced degree preferred
- Fluency in French, German, Italian or Spanish at a business level is a plus