Description
Our Client Success Group is a team of post-sales experts who work with Wall Street Journal | Barron's Group advertising and events clients.
The Performance Success team leads measurement, optimization, and performance storytelling, helping clients understand the impact of their investment and driving renewal and growth through insight-led narratives.
The Manager, Performance Success is responsible for campaign measurement, performance optimization, and developing narrative-driven recaps that connect performance to client KPIs and business outcomes.
You Will:
- Serve as the primary point of contact for clients on campaign performance, reporting, and optimization once programs launch
- Monitor campaign delivery and performance across content, media, social, and custom programs; identify risks, opportunities, and optimization strategies
- Develop narrative-driven recaps that connect campaign performance to client KPIs, business goals, and overall program impact
- Present performance results, insights, and recommendations to internal and external stakeholders across varying levels of seniority
- Execute and optimize paid social and paid distribution campaigns across key platforms (e.g., Meta, LinkedIn, Google, Taboola/Outbrain)
- Identify opportunities for campaign renewals, extensions, and optimizations based on performance insights
- Contribute to the evolution of measurement frameworks and help drive innovation in reporting and insights through automation, AI tools, and workflow improvements
- Educate internal teams (Sales, Planning, Client Success, Marketing, etc.) on content and media best practices.
You Have:
- 5+ years of experience in digital media, analytics, campaign performance, or a related field
- Experience managing multi-channel digital and social campaigns
- Strong analytical skills and ability to translate data into insights and recommendations
- Strong client-facing communication and presentation skills and comfort leading performance conversations
- Proven ability to manage multiple complex programs in a fast-paced, deadline-driven environment; project management tool experience (e.g., Asana) is a plus
- A proactive, solutions-oriented mindset with high attention to detail and a collaborative, "can-do" attitude
Our Benefits:
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Medical, Dental and Vision Insurance Plans
- Education Benefits
- Paid Maternity and Paternity Leave
- Family Care Benefits
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program