Réceptionniste de nuit (H/F)

We are seeking a full-time Night Receptionist (M/F) at the Mercure Paris Orly Tech hotel, located in the heart of the Orly district.

As a Night Receptionist, you will contribute to providing a warm, personalized, and memorable experience for each guest from arrival to departure.

Responsibilities:

• Provide a warm, professional, and efficient welcome, adhering to the establishment's quality standards.
• Perform check-in and check-out procedures and administrative operations on OPERA CLOUD.
• Accompany guests throughout their stay and ensure their well-being.
• Personalize customer relationships to contribute to their satisfaction and loyalty.
• Monitor stays and transmit important information to teams and hotel services.
• Verify guarantees and ensure necessary administrative follow-up.
• Collaborate closely with various services: floors, technical, catering, etc.
• Respond to phone calls and handle reservation requests.
• Address customer requests and complaints with reactivity and professionalism, and follow up.
• Participate in projects assigned by management.
• Apply procedures and standards defined by the brand and establishment.

Qualifications:

• You are primarily a smiling, dynamic, and customer-oriented person.
• Ideally, you have previous successful experience in reception or the hospitality sector.
• Good mastery of English, both spoken and written.
• Knowledge of OPERA CLOUD and RESAWEB is appreciated.

Your qualities:

• Excellent presentation and very good interpersonal skills.
• Sense of welcome and genuine service culture.
• Listening, courtesy, and smile in all circumstances.
• Reactivity, rigor, and sense of organization.
• Autonomy and teamwork spirit.
• Commercial sense and ability to identify customer expectations.
• A true Heartist spirit!

Additional Information:

• Full-time CDI contract – 39 hours per week.
• Night bonus (€170 for a complete month).
• 13th month (one-year seniority condition).
• Collective profit-sharing and participation, based on results.
• ALL Heartists card giving access to numerous advantages within the Accor network.
• Mutual insurance and foresight.
• 50% reimbursement of transport subscription.
• Uniform provided and maintenance covered.
• On-site parking available.
• Hotel easily accessible by public transport, including Tramway T7 – Hélène Boucher stop.