Description
Salesforce is seeking a Vice President of Customer Success to lead the team in India. The successful candidate will be responsible for delivering success to strategic customers, evolving the company's strategy, and building a foundation for sustainable growth.
Responsibilities:
- Inspire and lead a team of Customer Success Managers, Directors, and Area Leads
- Own the Signature Success Business, overseeing delivery of obligations, scaling adoption, and leading renewals and growth
- Partner with customers and internal teams to shape and execute strategic account plans
- Cultivate deep partnerships with C-level stakeholders across commercial and public sector organizations
- Collaborate with Sales, Renewals, Professional Services, and Product teams to align efforts and drive customer value
- Develop regional growth strategy in Southeast Asia
Requirements:
- 18+ years of experience in customer-facing leadership roles
- 5+ years of experience managing large, geographically dispersed Customer Success or Services teams in enterprise SaaS or cloud technology
- Executive leadership experience, with a track record of driving measurable results against performance targets
- Commercial acumen and sales partnership experience
- Proven operational rigor, with experience managing budgets, resource allocation, and executive-level reporting
- Enterprise customer engagement experience, with a demonstrated ability to build trusted relationships with senior business and technology executives
- Strong working knowledge of the Salesforce platform
- Customer-facing strategic leadership experience
- Cross-functional collaboration experience
- Talent magnet and people development skills
- Resilience and agility in a fast-paced environment
Benefits:
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive benefits package