Description
Salesforce is seeking an Account Executive (Agentforce Service) to join their team focusing on the French markets.
As an Account Executive, you will formulate and execute a Service Cloud sales strategy for specific industries, driving revenue growth by penetrating the current customer base and developing new customers and new use cases.
Responsibilities:
- Demand Generation:
+ Identify opportunities for Service Cloud in existing Salesforce Customer base & Prospects + Create new leads from systematic prospecting of Service leaders + Leverage business from new & established relationships
- Customer Focus:
+ Define the contribution of a service transformation to an overall account specific vision and plan + Define and pitch the specific value of a service transformation to prospect's management + Build trusted relationships with Head of Customer Service, understanding their challenges, needs and demand + Strategise, negotiate & close business on VP and CxO level
- Scale your business:
+ Define and execute a plan to accelerate growth of our already fastest growing solution + Be top of mind at your peers in the extended sales team + Refine and enable peers for Service Cloud product specific sales messaging, prospecting, qualifying, and closing techniques
- Trusted advisor:
+ Be a trusted advisor for customer service transformation to our customers and prospects + Evangelise the radical transformation & AI benefits in customer service in customer meetings, on fairs or events + Have a specific point of view on the future challenges and opportunities in customer service
Required Skills:
- Extensive background in service applications and/or operational Customer Service Management
- Strong track record of successful selling Customer Service/Customer Engagement solutions into the Market / alternatively implementing comprehensive Service transformation in a multinational enterprise
- Proven understanding of Customer Service Business, Customer Service Operations as well as buyer's profiles
- Strong analytic and task solving skills and the ability to succeed in a fast paced environment
- Proven ability to work well as part of an extended sales team