Description
The Lead IT Specialist provides advanced technical support while serving as a senior resource within the IT department. This role is responsible for resolving complex workstation, server, network, and application issues, supporting IT projects, and ensuring high-quality service delivery in a fast-paced clinical environment.
Responsibilities:
- Receive, respond, and resolve calls, emails and/or ticket submissions for client’s IT issues or needs.
- Install, configure, and maintain software solutions for desktops and laptops.
- Perform or assist with general setup and configuration of new hardware solutions.
- Communicate with the client regularly to keep informed of technical support progress and notify of impending changes or expected outages.
- Follow logical troubleshooting methodologies.
- Maintain active relationship with vendors through consistent communication.
- Use Active Directory to create and perform administrative tasks on user’s accounts and security groups.
- Maintain inventory system of all IT assets across all locations.
- Maintain documentation for IT policy and procedures across the organization.
- Enter all notes and time worked on the appropriate service ticket.
- Enter time worked on each ticket daily.
- May require work to be performed after clinic hours or schedules, such as nights, weekends, and/or holidays.
Technical Skills:
- Healthcare systems support (Electronic Medical Records, imaging Systems, Document management)
- Familiar with health care programs HIPAA, CFR part 11, GDRP, etc.
- Windows workstation repair, maintenance, malware removal, and deployment
- Configuring network settings on workstations
- RDP client support
- Citrix Support.
- Office 365 account and client support
- Server backup monitoring and maintenance
- Wireless connectivity for mobile devices and workstations
- Mobile devices – smartphones, tablets, and laptops
- Exchange mailbox administration
- Active Directory account creation and management
- Network drive and printer mappings.
- Diagnose network connectivity issues for workstations.
Requirements:
- Associate's degree in Information Technology or related field required; Bachelor's degree in Information Technology or related field preferred
- 5 years of Help Desk or similar experience
- IT management experience required
- CompTIA certifications preferred.
- Microsoft Technology Associate (MTA) preferred.
- Microsoft MCSA preferred.
- Citrix certification preferred.
Benefits: The potential base pay range for this role, when annualized, is $41,700.00 - $104,200.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.