Description
We have an opportunity to join the QA department as a QA Insight Specialist. This role will look to create and lead on change through the analysis of QA results.
The role will feature regular interactions with stakeholders to present findings and suggest ways of improving QA results, with the aim of improving business practices.
Responsibilities
- Review and analyse Operation’s QA results to provide valuable insight to the wider business. Presenting your findings in a compelling way to both the QA department and the wider organisation.
- Be the point of contact for appeals for initial statistical QA; where you will listen and respond to appeals across a range of areas within operations
- Review initial QA scoring to ensure the right outcome was reached and provide feedback to managers on areas of improvement for front line QA
- Hold calibrations for different lines of business to ensure everyone is aligned in the service we deliver to our customers
- Manage and analyse different sources of data and communicate your findings to senior stakeholders both within and outside the Risk department
- Work closely with your peers and team to provide flexibility in supporting the wider QA operation
Requirements
- The ability to review and analyse data to provide insights into the business; including both areas of improvement and areas of strength
- Strong computer skills in terms of spreadsheets and deck writing.
- A sharp focus on detail demonstrating the ability to find errors across multiple formats if that is in writing, calls or data sets
- Strong communications skills, being able to present findings in a clear and concise manner both written and verbally
- Stakeholder management skills, being able to navigate the business to find answer to queries and sources of information
- Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis
- Experience or expertise in Quality assurance with an in-depth knowledge of QA processes including scorecards and Scorebuddy
- A passion for change in both adapting to new ways of working within the organisation and also looking to create it within the team and wider department
Benefits
- Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
- We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
- Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
- Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café