Description
We are seeking a Care Educator / Certified Medical Assistant to join our team in Durham, NC. As a Care Educator, you will provide patient-focused education to assist patients in managing their disease state and accessing resources associated with their prescribed medication.
Job Responsibilities:
- Coordinate and facilitate connections between patients and program-approved resources
- Provide educational training to patients on specific disease states and medication administration
- Foster dialogue between patients and healthcare providers
- Support treatment decisions made between patients and healthcare providers
- Provide product-related training as outlined in program guidelines
- Help patients build treatment routines and manage side effects
- Provide virtual education and support, explaining the treatment journey and guiding patients through access and financial barriers
- Reinforce behavior change, address concerns, and empower patients to stay on therapy long-term
Schedule:
- Hybrid position, primarily in an office setting in the Raleigh area, NC
- Defined shift (8am-5pm, 9:30am-6:30pm, 11am-8pm) with occasional flexibility to support coverage needs
- Flexibility to support patients on Mountain or Pacific time zones as assigned
- Must be flexible to work weekends or evenings as needed
- Travel < 20%
Required Qualifications:
- Certified Medical Assistant (CMA, CCMA, RMA, NCMA, or AMCA)
- Minimum 3+ years of healthcare experience
- Skilled at educating or supporting patients in a healthcare setting
- Direct interaction with patients and support for persistence and compliance
- Knowledge of clinical data and pharmacology
- Demonstrated time management, planning, and prioritization skills
- Effective presentation skills and excellent interpersonal skills
- Fully competent in MS Office (Word, Excel, PowerPoint) and iPad technology
- Valid driver's license
Preferred Qualifications:
- Previous experience in digestive health and/or gastroenterology
- Prior experience working in a virtual or call center environment
- Bilingual (English/Spanish) preferred
Compensation:
- Competitive annual salary ($50,000 - $55,000)
- Bonus eligibility