Description
This role provides support to clients of Compliance Services, which offers services to the pharmaceutical and medical device industries. You will work on tasks such as Transparency Support and Outsourcing, Grants Management, HCP Screening and Tiering, and HCP Contracting.
Responsibilities:
HCP Contracting and Grants Management
- Develop contracts for HCPs using given templates after receiving system-generated requests.
- Communicate with HCPs regarding contracts, obtain signatures, and answer questions.
General
- Effectively communicate requests for required information, such as missing information or clarification of information.
- Provide updates to team management on the status of work and issues addressed.
- Ensure work delivered is of good quality.
- Adhere to various policies, including confidentiality, sensitive communication, and intellectual property.
- Respond to client requests for customized reports.
- Reformatted incoming files using Access, Excel, etc. to maintain information in IQVIA-usable form.
- Maintain the integrity and quality of files.
- Follow IQVIA quality standards in completing and verifying work.
- Review client requirements with Client Service Reps to ensure clarity on each request.
- Identify data errors.
- Advise Client Service Reps in creating custom deliverables.
- Analyze errors and recovery methods for maintaining files.
Competency Requirements:
- Proficiency in MS-Office, Word, Excel, and Outlook.
- Strong PC technical skills in using Excel and Access.
- Good organisational skills and ability to meet deadlines working within a time-sensitive environment.
- Ability to carry out some analysis and information gathering to resolve problems on routine matters.
- Detail-oriented and able to handle multiple priorities while meeting strict deadlines.
- Excellent communication and interpersonal skills, with the ability to build strong relationships internally and work within a team environment.
- Background in Pharmaceutical compliance desirable, but not mandatory.
- French speaker and English advanced level.
Education, Skills, Experience Desired:
- Bachelor's degree or equivalent in Life Sciences is mandatory.
- Contracts Management or Reports Analyst experience is a plus.
- 3 years or more related work experience.