Description
At Bayer, we believe work should matter. Every day, our teams push toward a future where 'Health for all, Hunger for none' is within reach, and every role, from the lab to the field to the boardroom, helps us get there.
The primary purpose of the position is to provide direct on-site emergency service, preventive maintenance and installation support to end user customers while ensuring the highest levels of customer satisfaction. The position is also responsible for assisting in reaching Service Zone Revenue targets with work group sales responsibilities ranging from 1 to 2 MM dollars and to communicate product sales opportunities to Sales and Applications team's members as needed.
Responsibilities:
- Perform preventive maintenance, repairs, and installations at end user customer sites using approved Bayer documentation;
- Schedule and organize own work activities, ensure efficient operations;
- Organize and re-order inventory valued at $20K to ensure quality work and low incident of defective or incomplete on-site customer visits;
- Responsible for proper return of all defective inventory for replenishment;
- Price service calls, offering discounts or converting to full contracts when needed;
- Generate service revenue of up to $500K in given work group;
- Prepare and develop sales quotes and follows through to close the sale;
- Interfaces heavily with Service Admin/MSRC billing processors to ensure proper & timely invoicing;
- In some cases, generates customer interest and communicates to Service Marketing Rep;
- Generates and communicates sales leads to respective sales rep for new product or disposable opportunities;
- Maintain company car, oil changes, tire rotation, etc. and tools in good working order valued at $35-$45K;
- Ensure all proprietary info is safe guarded from non-Bayer personnel.
Requirements:
- Associate's Degree in Electronics, IT Networking, Computer Science or relevant discipline required with 2 years of applicable experience or Bachelor's Degree in relevant discipline;
- Equivalent Military Experience/ Training in areas such as Electronics, Aviation, IT, Computer Science or relevant training with 2 years of applicable experience can be considered in lieu of degree;
- Technical trade skills in areas such as, soldering, electrical installation & troubleshooting;
- Prior experience in a customer facing role;
- Demonstrated ability to work in a fast paced self-directed environment;
- Good verbal and written competencies;
- Ability to prioritize workload and tasks to maximize revenue;
- Proficient in Microsoft Office product suite & comfortability in using company specific databases and CRM systems;
- Ability to travel within assigned territory and nationally, at times overnight and extended time periods;
- Must hold a valid driver's license.
Preferred Qualifications:
- Demonstrated knowledge of Medical Device & Radiology business;
- Prior experience in a Field Service Role and/or regulated industry.
Employees can expect to be paid a salary between $64,000 to $94,000. Additional compensation may include overtime pay and/or a bonus or commission. Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.