Description
We are seeking a Claims Handler to join our Manchester team. As a Claims Handler, you will manage a portfolio of commercial insurance claims from notification through to settlement, ensuring claims are progressed efficiently and in line with policy cover. You will support clients throughout the claims process, providing guidance, updates and reassurance while delivering a high standard of customer service.
Responsibilities:
- Manage a portfolio of commercial insurance claims from notification through to settlement, ensuring claims are progressed efficiently and in line with policy cover.
- Support clients throughout the claims process, providing guidance, updates and reassurance while delivering a high standard of customer service.
- Work closely with brokers, insurers, loss adjusters, legal representatives and other stakeholders to achieve timely and effective claim resolution.
- Accurately assess policy coverage and claims information to support informed decision-making and favourable outcomes.
- Negotiate with insurers to secure fair settlements in line with policy terms and client expectations.
- Conduct client visits when required following significant losses, gathering information and supporting robust claim submissions.
- Build strong relationships with clients and colleagues, contributing to a positive customer experience and supporting client retention.
Knowledge:
- Strong understanding of commercial insurance policies, coverage types and claims procedures.
- Previous commercial claims handling experience within an insurance brokerage environment.
- Experience managing client relationships and delivering excellent customer service.
- Understanding of insurance principles and relevant regulatory requirements.
Skills:
- Minimum 18 months' experience working within a commercial claims role.
- Strong analytical, problem-solving and decision-making skills.
- Excellent communication, negotiation and stakeholder management skills.
- Customer-focused approach with the ability to build trusted client relationships.
- Ability to work independently, manage competing priorities and meet deadlines in a fast-paced environment.
- Confident and resilient when handling complex or challenging claims.
- Demonstrates empathy and professionalism when supporting clients through difficult claims situations.
Qualifications:
- GCSE Maths and English (or equivalent).
- A Levels (desirable).
- CII and/or CILA qualifications, or working towards professional qualifications, would be advantageous.
What do we offer in return?
- A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond