Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
As an Auto Estimator, you will handle field appraisal assignments for our corporate fleets and insurance clients with an emphasis on Auto's.
Responsibilities:
- Set appointments same day, inspect within 24 hours and write estimate car side
- Depending on location, appraiser is expected to write 6 to 10 estimates per day
- Ensures proper vehicle tear down
- Determine repair time allotments and required labor operations
- Makes accurate repair/replace decisions
- Assess and applies pre-existing damage, completes accurate total loss evaluations
- Negotiates agreed price with shop decision maker and sets time-bound expected completion date per Client Guidelines
- Review and assess the validity of all supplement requests
- Proactively provides customers with information regarding their vehicle's cost of repair estimate and explains claims/repair process
- Maintains accurate records and reports
- Negotiates advanced fees for tow, tear down, and storage on all vehicles that are determined to be a financial total loss at a repair facility or tow yard
- Provide extraordinary customer service to all parties involved in the claims process
Additional Responsibilities:
- Performs other duties as assigned
- When not in the field, assist quality assurance team and be available for desk appraisal work as well
Qualifications:
- Bachelor's degree from an accredited college or university preferred (but not required)
- Four (4) years of insurance or body shop experience required
- Good technical knowledge of auto appraisals
- Knowledge of client operations and labor regulations
- Excellent oral and written communication
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Good judgment and discretion skills
- Ability to manage multiple projects and set priorities
- Ability to work in a team environment
- CCC One experience
- Must be able to pass state license for appraisal within 30 days of Hire
- Must have reliable transportation required for travel to assigned work locations
Work Environment:
- Must be able to work independently
- Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem-solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
- Physical: Computer keyboarding, travel as required locally
- Auditory/Visual: Hearing, vision, and talking
Pay and Benefits:
- The range of starting pay for this role is ($60,000 - $70,000 annually)
- Comprehensive benefits package including medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits