Description
We are seeking an Investigator/Site Payment Process Manager to oversee the end-to-end investigator/site payment processes, including payment calculations, purchase order creation and management, and clinical trial payments.
Key Responsibilities:
- Manage payment processes, ensuring timely and accurate payments to sites and investigators
- Liaise with colleagues within Contract & Centralized Services, other GCO teams, and sites to resolve payment-related issues
- Provide exceptional customer service, addressing payment-related inquiries and issues in a professional and timely manner
- Develop and maintain knowledge of payment processes, providing training and support to business partners as needed
- Identify areas for process improvements and implement changes to enhance efficiency and effectiveness
- Ensure compliance with regulatory requirements and company policies
- Analyze and resolve complex payment issues
- Collaborate with cross-functional teams to achieve business objectives
Requirements:
- Bachelor's degree or equivalent
- Fluency in one of the following languages: Czech, Swedish, German, Turkish, Hungarian, Dutch, Italian, Spanish, or Portuguese
- 1-3 years of experience in the pharmaceutical industry or clinical research, preferably in payment processing
- Excellent communication and analytical skills
- Ability to work effectively in a cross-functional team environment
- Strong problem-solving and organizational skills
- Proficiency in MS Office suite
What We Offer:
- Competitive salary
- Opportunity to work with a leading global provider of clinical research services
- Collaborative and dynamic work environment