Consultation and Insight Officer (2 year FTC)

As a Consultation and Insight Officer, you'll help ensure residents' voices shape a better Kensington and Chelsea for everyone.

You'll design and deliver consultation projects that truly listen to our communities, transforming data into insight and insight into impact. This is your chance to help shape policies and services that make life better for everyone in Kensington and Chelsea.

Working Style: You'll be based in the borough for 3 days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives.

What you'll be doing:

• Take the lead on designing and delivering a wide range of consultation projects, using both quantitative and qualitative methods – from surveys and focus groups to community workshops.
• Promote excellence in consultation and engagement across the Council.
• Develop and maintain best practice guides, deliver training and coordinate a Consultation Best Practice Group with representatives from every directorate.
• Translate insight into action, turning complex data into clear, engaging reports and presentations that tell a story, inspire decision-makers and influence strategy.

What you'll bring:

• Hands-on experience designing and delivering public consultations that lead to tangible outcomes.
• Strong analytical and numerical skills, with the ability to handle and interpret large datasets with accuracy and clarity.
• Excellent IT skills, including proficiency in Microsoft applications and online survey tools.

Why join us:

• You'll join a small, expert team of consultation and engagement professionals who are trusted across the organisation for their insight and impact.
• We're proud to put residents at the centre of everything we do – a commitment strengthened by our ongoing response to the Grenfell tragedy.

Benefits:

• Access to training and development
• Flexible working arrangements
• Opportunity to work with a talented, collaborative team